Amazon Item Not Delivered


Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place, like a porch or garage. Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the package. Amazon is one of the largest retailers in the world. However, despite its size, the company still occasionally gets things wrong. Amazon is afflicted by all the same issues that its competitors face; damaged goods, incorrect items being sent out, and occasionally, packages not getting delivered.

  1. What it is: Purchases made through Amazon’s website are covered to $2,500 if not delivered to the buyer (or are damaged or defective). Unless there is signature confirmation, “undelivered” items include those recorded as delivered by the carrier but not received by you – that is, dropped off.
  2. For Christmas 2020, Amazon is guaranteeing the following: Items eligible for one-day delivery can be ordered as late as Dec. Items eligible for same-day delivery can be ordered as late as Dec. If your item was NOT delivered via these options, you would have needed to take note of the shipping date Amazon showed you in your cart.
  3. If the seller is unwilling to help, Amazon will get involved with this guarantee. In cases of package theft, however, Amazon A-to-Z Guarantee may not cover you if it can be proven that the package was delivered by the carrier. Then, you’ll be needing to consider options through insurance.
Amazon Item Not Delivered

I ordered few items from last week and when the package is delivered I found an item is missing. I reached out to Amazon Customer care and they resolved the issue by resending the missing item. Amazon’s customer care is awesome!

They just asked me a few questions regarding the order, the person who accepted the delivery, and without any further delay, they resolved my issue. The best part is Amazon customer care support is available through email, chat & telephone. I reached out to customer support through a chat session but if you prefer you can reach them through phone or an email.

If you also missed an item or found a damaged item then here are the steps to be followed to get a replacement item

Step 1 – Go to and choose the option “Your Orders”

Step 2 – It shows a web page similar to the one shown below. Click on the “Start chatting now” button.

Amazon item not delivered but shows deliveredItem

Amazon Item Not Delivered As Stated

It opens a popup similar to the one shown below. If you don’t see the popup, check your browser settings and make popups are allowed. Here are instructions to enable popups on popular browsers.


Step 3: Choose the option “An item I ordered“.

It displays a list of all your recent orders. Go through the list and choose the order which has problems.

Amazon Item Not Delivered

Step 4 – Now select “I need more help” and then send the message “Connect me with a human please” using the chat window.

Step 5 – Now select the option “OK, get help through chat” to speak to a customer care representative.

Rest assured. They will resolve your issue quickly.

Amazon Item Not Delivered Contact