Microsoft Teams Calling


Adopting the Teams platform as a business PBX and using its calling features is an extremely beneficial service for any business. In terms of ease, the act of making and receiving phone calls is extremely simple while also being able to move seamlessly between chat, calls and meetings. It’s a professional system and allows you to use your business phone number while away from the office.

During this time of remote working, voice and video calls from communication platforms like Teams have risen significantly. Keeping a consistent business number and presence gives a professional look while also reassuring clients and customers. Teams enables this to happen.

September 4, 2020. M icrosoft Teams Calling allows users to make and receive calls. While Teams is primarily viewed as an internal communications and messaging tool, Microsoft developed a way to convert Teams into a business phone system. By adding voice and PBX capabilities to Teams, users can make and receive outbound and inbound calls while also combining meetings, chat and more, for a true unified communications solution. Dec 1, 2020 at 17:39 GMT. The usage of Calling on Microsoft Teams has skyrocketed over the past few months. Microsoft Teams users made over 650 million calls in October, up 11 fold over March of this year. In order to improve the experience of these users, Microsoft today announced an all-new Calling experience for Microsoft Teams. In addition to the updated UI, Microsoft announced several new Calling features. Download Microsoft Teams now and get connected across devices on Windows, Mac, iOS, and Android. Collaborate better with the Microsoft Teams app. People can call in to meetings using a phone instead of using the Skype for Business and Microsoft Teams apps on a mobile device or PC. When you've decided that you want Audio Conferencing for your organization, buy one Audio Conferencing license for each person in your organization who is going to schedule/host an audio meeting. If you have a calling plan enabled, you can call anyone from Teams. To dial a number from Teams, go to Calls, click Dial a number, and then enter the number of the person you want to reach by using the dial pad. Then click Call. Access your speed dial and contacts.

Microsoft teams calling plans pricing

By adding voice to Teams, your business is unifying communications and creating a single system for all communications in one device. Rather than introducing and running multiple different systems, installing one system to manage all these aspects gives you a smoother and integrated interface while also saving money, time and maintenance.

Calling in Teams supports basic phone system features, such as call forwarding, transferring, queues and holding, simultaneous ringing, call history, voicemail and emergency calling. When voice is added by Direct Routing, you’re adding PBX capabilities to Teams. Organisations have the opportunity to combine meetings, chat, file management and collaboration with outbound and inbound calling, creating true unified communications.


Voice and calling policies are used to control voice and calling in Microsoft Teams.

Emergency calling policies


You use emergency calling policies to configure what happens when a user in your organization makes an emergency call. These policies are managed in the Teams admin center or using Windows PowerShell.

Emergency call routing policies


If your organization has deployed Phone System Direct Routing, you can use emergency call routing policies to determine where emergency calls are routed, whether enhanced emergency services are enabled, and which numbers are used for emergency services. These policies are managed using PowerShell or in the Microsoft Teams admin center.

Caller ID policies

Caller ID policies are used to change or block caller ID.

Microsoft teams calling plan

Voice routing policies

A voice routing policy is a container for Public Switched Telephone Network (PSTN) usage records. You can use these policies if your organization has deployed Phone System Direct Routing. Voice routing policies can be managed with PowerShell or in the Teams admin center.


Calling policies

Calling policies control which calling and call forwarding features are available to users including whether a user can make private calls, send calls to call groups, and route calls to voicemail.

Call park and retrieve policies

Call park and retrieve lets users put other users on hold and enables the same user or someone else to continue the call.

Create and manage dial plans

Dial plans translate dialed phone numbers for call authorization and routing. You can create and manage dial plans through PowerShell or in the Microsoft Teams admin center.

Collaborative Calling Microsoft Teams

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